Shipping Policy
Shipping Policy for Simple Healing: Spirit, Soul & Body LLC
Last updated: September 4, 2026
1. Order Processing
Orders for physical products are prepared and processed as promptly as reasonably possible. Because some of our products are handmade or prepared in small batches, processing times may vary depending on the product and current order volume.
When applicable, estimated processing or availability information may be provided at the time of purchase.
2. Shipping & Delivery
We currently ship physical products within the United States. Shipping costs, when applicable, will be provided at checkout or communicated at the time of purchase.
Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside the control of Simple Healing: Spirit, Soul & Body LLC.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because incorrect or incomplete address information was provided.
3. Local Pickup
Local pickup may be available for certain products or orders in the Somerset, Kentucky area when arranged in advance.
Pickup details, including the location and available pickup time, will be provided directly to the customer after arrangements have been confirmed.
Please do not arrive for pickup until you have received confirmation that your order is ready.
4. Lost, Delayed or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery times and handling are generally outside the direct control of Simple Healing: Spirit, Soul & Body LLC.
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at simplehealingssb@gmail.com. We will make reasonable efforts to help you determine what happened and what options may be available.
If an item arrives damaged, please contact us as soon as reasonably possible and retain the product and packaging. Photographs may be requested to help us evaluate the issue.
5. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at simplehealingssb@gmail.com as soon as reasonably possible.
We will review the order and work with you to correct errors for which Simple Healing: Spirit, Soul & Body LLC is responsible.
6. Digital Products, Services & Books
This Shipping Policy applies primarily to physical products that require shipment or local pickup.
Digital products, online courses, counseling or coaching services, workshops, speaking engagements, and other non-shipped services are not subject to physical shipping.
Books or other products purchased through third-party retailers or websites are subject to the shipping and delivery policies of the retailer through which the purchase was made.
7. Returns & Refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Refund Policy.
Please review the Refund Policy for information regarding eligibility for returns or refunds. Some products may not be eligible for return due to their handmade, personal-care, herbal, food-related, digital, or other characteristics.
8. Changes to This Shipping Policy
Simple Healing: Spirit, Soul & Body LLC may update this Shipping Policy from time to time as our products, shipping practices, or business operations change.
Updates will be posted on this page, and the “Last updated” date may be revised accordingly.
9. Contact Us
If you have questions about shipping, delivery, or an order, please contact:
Simple Healing: Spirit, Soul & Body LLC
Somerset, Kentucky, USA
Email: simplehealingssb@gmail.com